• Monitor calls as per daily, weekly and monthly sampling plan. • Analyze inference and prepare TNA based on audit outcomes. • Provide necessary coaching and feedback to the agents based on the analysis basis RCA. • Provide refresher training based on monitoring outcome for focus group. • Review weekly performance in terms of Quality with business heads and strategize future plans. • Prepare and share weekly, monthly and quarterly reports to business heads. • Follow re-productivity and re-reducibility methodology to improve Quality evolution accuracy. • Process improvement to improve the overall quality of the organization. • Open to handling additional responsibilities • Ensure prompt and accurate service and achievement of targets • Identify training / coaching needs of the team members and provide the same to the Manager • Assist new members of the team by updating knowledge & bridge process gaps • Be directly responsible towards fostering the development of team by motivating them • To ensure team achieve productivity and quality. • Ensure the professional and ethical conduct of team members.
• Analytical Skills • Identify trends • Ability to work on own ,initiative and organizing time eff
The following are some of the basic skills and experience details we are looking at: 1. Good oral Hindi / English communication skills. 2. Minimum Qualification needed HSC/10+3 UGC recognized 3. Min. experience of 6 months in BPO sales Interview Time : Monday to Friday between 2.00pm to 8.00pm, candidates walking in later then 8pm would be asked to come the next day. Please inform the candidates to bring their Pan Card and Aadhaar Card along while coming for Interview.
Excellent Communication, Patience, Excellent Interpersonal, Fluency in English and Hindi, Meeting Sales Goals
• Assessing the call as per the daily counts (Sale calls) • Providing the call observations (which impacts the customer/business/process) found while assessing the calls to respective process QA • Maintain the Daily Verification Report with proper observations and comments Get the calls ready (in case of uploads) as per the client requirement • Publish the Daily Verification Report to the opeartions team .
• Proper understanding between good and bad call • Ability to learn quickly and get familiar with c
.The following are some of the basic skills and experience details we are looking at: 1. Good English communication skills. 2. Minimum Qualification needed HSC/10+3 UGC recognized 3. Min. experience of 1 Year in BPO in Sales 4. Has managed team size of 20 Reps 5. Should be on Paper TL for more than 6 Months 6. Good with People Management (Absenteeism/Attrition)
Excellent Communication, Patience, Excellent Interpersonal, Fluency in English, Meeting Sales Goals